Privacy Policy

1. Introduction

Play Matrix ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our facility.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Name and contact information (phone number, email address, postal address)
• Date of birth and age
• Payment information (credit card details, billing address)
• Emergency contact information
• Medical information relevant to sports participation
• Photographs or videos (with your consent)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Device information

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our services
• To process bookings and manage reservations
• To communicate with you about your bookings, services, and promotions
• To send you newsletters and marketing communications (with your consent)
• To respond to your inquiries and provide customer support
• To ensure safety and security at our facility
• To comply with legal obligations
• To analyze and improve our website and services

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf (payment processing, email services, etc.)
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
• Safety and Security: We may share information to protect the safety and security of our facility and users
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

We use industry-standard encryption and secure payment gateways to protect sensitive information such as payment details.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to legal obligations
• Opt-out: You can opt-out of marketing communications at any time
• Data Portability: You can request a copy of your data in a structured format

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us analyze website traffic and improve functionality.

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

8. Children's Privacy

Our services are available to children under the supervision of parents or guardians. We collect information about children only with parental consent. Parents can review, modify, or delete their child's information at any time.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Address: Play Matrix, 18th main road, Beside Deccan International School, Brindavan Layout, Padmanabhanagar, Bengaluru- 560061
• Phone: +91 91871 34568 / +91 91871 34569
• Email: info@theplaymatrix.com